Security and Privacy

Privacy Policy

Introduction Save & Invest takes your privacy seriously. This privacy policy describes how and why we obtain, store and process data which can identify you. We may update this policy from time to time and shall indicate on the web site when changes have been made.

The Information we collect Information is collected from you when you register with us, or when you contribute to or use some of the advanced features on the site. The information we collect is clearly set out on the web page on which we collect it. See for example our registration page and order form. In addition, we may collect your IP address and use cookies unless you configure your web browser not to accept them.

Why we collect it We collect information about you so that we can personalise your use of the site, assist your use of the site and improve the site generally. We may arrange for you to be sent information about related products and services from us, unless you inform us that you do not wish to be contacted. We will NOT pass your contact details to third parties for marketing purposes.

Who we disclose it to

  • We will only pass on information about you as an individual (as opposed to aggregate information) to third parties to enable us to perform services requested by you or with your prior consent.
  • In certain circumstances we may need to disclose information about you if you breach this privacy policy or if you breach the Terms and Conditions. We may also disclose or access your account if required to do so by law or by any Governmental body.
  • We will only pass on information about you as an individual (as opposed to aggregate information) to third parties overseas to enable us to perform services requested by you.
  • Data Protection Save & Invest is registered with the Information Commissioner in the UK as a “data controller” in accordance with the provisions of the Data Protection Act 1998. Further details of the registration are available at

    Security Keeping information about you secure is very important to us and certain sections of the site may encrypt data using SSL or a comparable standard. However, no data transmission over the Internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.

    Accessing and updating your personal information We will always let you have a copy of personal information we have about you, should you request it, and you may correct it if you wish. Instructions about how to do this are available from

    Questions? If you have any questions or complaints relating to this Privacy Policy or how we use the personal information we have about you, please contact We will endeavour to respond to you promptly.

    Online security

    Save & Invest is committed to online security

    Save & Invest has always considered the protection of sensitive information to be a foundation of customer trust and sound business practice. We employ extensive physical, electronic and procedural controls, and we regularly adapt these controls to respond to changing requirements and advances in technology.

    While you will never see the majority of our security programs, Save & Invest understands the importance of keeping your personal information and investments secure;

  • Save & Invest will never cold call you to sell you a financial product. If you have any doubt over whether a caller is genuine, please end the call and contact us on (+44) 0800 132 740.
  • Save & Invest will never send emails requesting confidential or security information. If you receive such an email you should delete it immediately without responding.
  • Your identity is valuable, if you'd like to find out more about protecting yourself from identity theft please visit the Home Office-run identity theft website:
  • To obtain further advice or to report a fraud please contact the UK's National Fraud Centre –
  • If you believe your Save & Invest account has been compromised or may be at risk please call us as soon as possible on (+44) 0800 132 740 (Lines are open 9am to 6pm Monday to Friday)
  • Customer access to account information

    For your protection, no matter through which channel you choose to conduct business with us, we verify your identity before granting you access to your accounts. Our goal is to ensure that our customers have secure access to their accounts, that we provide account information only to authorised individuals and that the account information is accurate.

    Our website

    When you sign up for online access with Save & Invest you are assigned various security credentials. You will use these to access your accounts. This information is encrypted during transmission to protect it from third parties and will remain a secret as long as you do not disclose it.

    Save & Invest's system will automatically log you off after a set period of inactivity. This reduces the risk that others could access your information from your unattended computer should you step away.

    Save & Invest's computer systems are protected by firewalls which block unauthorised entry. Firewalls are selective barriers which permit only specific types of traffic (transactions) through to our systems.

    From the point that account information leaves your computer until it enters Save & Invest's systems, all online activity involving personal or sensitive information is encrypted.

    Save & Invest employs some of the strongest methods of encryption commercially available for use on the Web today. You can recognise when a website is using encryption by the address (URL) for the page. Page addresses that begin with 'https://' are using encryption. The 's' stands for 'secured'.

    Common Threats and Scams

    Phishing Scams attempt to trick people into providing sensitive personal information by email or fake websites

    Boiler Room Scams are scams selling worthless or bogus stocks and shares often via the phone to defraud investors. Visit the FCA website at to check if a firm is legitimately registered to manage shares.

    Advance Fee Fraud Scams or “419” fraud are when fraudsters target victims to make advance payments for services, investments and/or promise financial gains which do not materialise.

    Malware is a collective name for malicious software used by fraudsters to gain access to information on your computer. There are many forms of malware such as Trojans, Spyware and Virus.

    The FCA website ‘Money Made Clear' offers impartial information on helping you with your money, including a wealth of information on scams and swindles, such as identity fraud, online fraud, and more.

    Please click here for advice on all of the above;

    Online Security

    You are strongly advised to use the internet safely and securely. You can obtain free, expert advice at